Our Support : Cheapest Online Digital Prints : Sharp Offset Printing : OzoPrint.com

Welcome

1-888-ozoprint

General/Company
What is your phone number and operating hours?
What about privacy and security?
Do you currently have any Affiliate Program?

Products/Ordering
Can I order 2-color printing from you?
Can you print jobs that are different from the standard formats that you offer?
Is there an extra charge for bleeds?
How do I order multiple pieces?
What kind of paper will my job be printed on?
How well will my job match what I see on my monitor?
Will you match a sample I print out on my own printer, or a previously printed sample?
Is there a discount if I re-order my job?
How do I place an order and have my graphic designer upload my files separately?
How long does it take for me to get the proof of my job?
How long will it take to get my order?
How can I get my order even faster?
Shipping Services info?
Where can I check shipping transit times?
Will I always receive exactly the quantity I order?
What if I want to change something on my order after I've placed it or approved the proof?
How do I view my proof?

Mailing Services
Can you mail my postcards, brochures, etc. if I send you a mailing list?
Can you use my mailing permit and mail my material from your location?
Can I have you mail some of my order and ship the rest?
How should I lay out a piece to comply with USPS mailing regulations? Do you have postcard and brochure templates?

File Preparation
Can I send you documents created in MS Word or PowerPoint?
What other file formats can you take?
What types of storage media do you accept?
How well will my job match what I see on my monitor?
What is the difference between the RGB and CMYK color space and why does it matter?
How can I know what a particular CMYK color combination will look like?
How do I check for proper imposition or backup?
How much bleed should I have for an envelope?
Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a sheet?
How should I take pictures with my digital camera?
How can I tell what resolution the image from my digital camera is?
Where can I get more information on file and image resolution?
Do you have templates to help me correctly design my project??
How should I lay out a piece to comply with USPS mailing regulations? Do you have postcard and brochure templates?
Where can I get more information on file preparation?

Templates
Where can I download product templates from?

General/Company top

What is your phone number and operating hours?

You can call us at 1-888-OZOPRINT or 1-866-696-7746, from 9am to 9pm PST Monday
through Friday. You can send an email at any time.

What about privacy and security?

No information we collect for order processing or from inquiries is shared with any other company
or website. Your information is only used to contact you when necessary. Credit Card information
is only used to bill you for products and services ordered.
Our secure shopping cart uses the latest secure server technology. Your order is submitted and
retrieved with a secure connection to our server and remains secure at all times.
Most experts consider that ordering securely on the internet is as safe or safer than giving your
information over the phone or to stores. Most cards have a Zero Liability policy for internet use
and limit your liability in the case of fraudulent use of your card.

Do you currently have any Affiliate Program?

The OZO Print Affiliate Program is a community of internet enthusiasts and entrepreneurs who
promote OZO Print products and earn commissions while doing so. The Program is a great way
to earn cash and introduce your website visitors to the quality printing services offered by OZO
Print. The OZO Print Affiliate Program compensates Affiliates with a commission for all initial and
recurring orders placed within 120 days of the visitor’s first click through to OZO Print.com. OZO
Print Affiliates receive monthly commission checks and are given access to powerful tools that
help to optimize Affiliates' efficacy and profits! You can find more information and sign up by
contacting us through email .

Products/Orderimg top

Can I order 2-color printing from you?

We suggest you get the best value for your dollar and go for full color, instead of two-color!
Nonetheless, you may use any of our product pages (with the exception of postcards, business
cards, presentation folders, catalogs and calendars) to order two-color printing. Simply place
your order as usual, then specify in the comments section that it's a two-color job and what PMS
colors you have selected. Since we are so efficient at producing high-quality four-color work, two
-color pieces will be priced the same as four-color pieces. Two-color postcards, business cards
, presentation folders, catalogs and calendars will generally be converted to four-color process
equivalents before printing. If you need to produce 2-color business cards or postcards using spot
inks, you can email us.

Can you print jobs that are different from the standard formats that you offer?

Yes. Please email us your requirements to get a custom quote.

Is there an extra charge for bleeds?

No. Unlike many other companies, all our prices include full bleeds free of charge.

How do I order multiple pieces?

To keep things simple, please place a separate order for each different printed piece you want
produced. For example, if you want 3 different 11x17 brochures, please place 3 orders.
Obviously, the price for 1 brochure is 3,000 is not the same as the price for 3 different brochures
of 1,000 each.

What kind of paper will my job be printed on?

We have several paper types available, depending on what you order. The individual pricing
pages show available options.

How well will my job match what I see on my monitor?

Most people are surprised at how well their job matches what they see. But because of wide
differences in monitor calibration and the different technologies used, some printed colors may
not exactly match the colors on your specific monitor. Please consider doing some research
online on RGB - CMYK Information.

Will you match a sample I print out on my own printer, or a previously printed sample?

At OZO Print.com, part of the way we offer fast turnaround and low pricing is by printing to a
"pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that
your finished piece will approximate your printed sample. This is due in part to the widely
varying results from different output devices including inkjet and laser printers, continuous tone
proofing devices, high-resolution film-based proofs, and different from true offset lithography.
Even from one commercial printing firm to another, there can be significant differences in results.
In particular, inkjet and laser prints are known to look substantially different than true offset
lithography.
If you require precise color match, please contact us to arrange for a hard copy color proof.
Once you approve the additional fees (starting at $40), we will produce and send you a
hard proof via overnight delivery. When you approve and return the proof, we will strive
to match the color of the proof when printing your final piece.
There are substantial additional charges for precise color match service. Also, if you
request color correction or other changes after you see your proof, there will be a minimum
of another $40+ charged for color correction time and a new proof.
Bottom line: the final product we produce for you is unlikely to match the output from your
inkjet -- it will look more professional!

Is there a discount if I re-order my job?

Yes, exact reprints will be charged $50 less, $20 less on cards and $10 less on business cards.
But notice how little additional copies cost. It's way cheaper to print a few extra the first time. To
place a reprint order, use option 3 (upload your own design, check will upload later tab) and
simply place your order paying the standard pricing, email us last order # of the reprint you have
submitted. We will post a proof for you to approve right away! (This guarantees that we
are reprinting the job you want.)

How do I place an order and have my graphic designer upload my files separately?

When you place your order, use option 3 (upload your own design, check will upload later tab)
select the "I will have someone else upload my files." option. Give your designer your order
number and have them upload the files to our FTP page. Please create a folder with your order
number and place all your files related to that order number in that folder then upload it to our
FTP by drag and drop. Each item has a different order number, please create separate folder for
each order number.

How long does it take for me to get the proof of my job?

Once you have placed your order, you should get it within 1-2 business days after we receive
your electronic files.

How long will it take to get my order?

Most jobs will be shipped based on the turnaround time you have selected, prices change by
your turnaround time. You have choice from 24 Hrs to 6-8 Weeks on most of our products.
Please check the specific product ordering page for available turnaround times. Please add
shipping time to turnaround time to estimate your delivery time.

How can I get my order even faster?

Please select faster turnaround time, generally our orders ship faster than turnaround time
based on production availability but not guaranteed.

Shipping Services

Our online shipping prices are valid within the continental United States. For Alaska and Hawaii,
please order using 2nd Day Air service. We are also happy to ship to you anywhere around the
world. Please provide us the exact shipping address (street address if available), along with the
quantity and product type you want to order, and we will let you know the additional shipping
costs. Please note that some services are not available to all the countries.

Where can I check shipping transit times?

We primarily use UPS for shipments. We email you a tracking number as soon as the order is
shipped and you will be able to track the order from their website www.ups.com.

Will I always receive exactly the quantity I order?

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we
ship slightly fewer pieces than what you ordered. Printing industry trade standards allow for
underage’s of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed
quantity, we recommend that you order 5% over the minimum quantity you need.

What if I want to change something on my order after I've placed it or approved the proof?

We require an electronic "paper trail" for all changes made after your initial order is placed.You
may make changes to such things as quantity, shipping method, or shipping address by sending
us an email. In this email include your order number and the required information for changes.
There might be additional charges based on request. Please note that some changes cannot be
made after certain stages in the production process -- for instance, the quantity cannot be
changed once your job has been printed.

How do I view my proof?

All proofs are sent using our online proof approving system or a standard PDF file for less
complicated jobs.

Mailing Services top

Can you mail my postcards, brochures, etc. if I send you a mailing list?

Yes! For postcards, brochures and newsletters, OZO Print.com will be glad to mail your material
to a list of mailing addresses that you supply. Please email us to get more info.

Can you use my mailing permit and mail my material from your location?
We are able to mail from our service location using our mail permit alone. Mailing permits are tied
to local USPS offices and may only be used in the locality where they are issued. If you'd like us
to address your material and ship it to you, you could use your own permit and mail it from your
location.

Can I have you mail some of my order and ship the rest?

Please email us this request when you place your mailing request. We'll ship the quantity which is
not mailed to the shipping address you provide on the order form.

How should I lay out a piece to comply with USPS mailing regulations? Do you
have postcard and brochure templates?

We do have "U.S. Mail Layout Guides" for postcard and brochure templates that include both
printing and mailing layout guidelines. email us to get this info.

File Preparation top

Can I send you documents created in MS Word or PowerPoint?

Yes! If you have created documents in Word or PowerPoint that contain photos, clip-art, or other
color images.

What other file formats can you take?

We currently accept only PDF, TIFF, PS, JPG, BMP, MS DOC, MS PPT and EPS file
formants only.

What types of storage media do you accept?

We can take your files on a CD, DVD or Zip disk

How well will my job match what I see on my monitor?

Most people are surprised at how well their job matches what they see. But because of wide
differences in monitor calibration and the different technologies used, some printed colors may
not exactly match the colors on your specific monitor. We do our best to make your job look
good.

What is the difference between the RGB and CMYK color space and why does it matter?

RGB refers to the primary colors of light, Red, Green and Blue, used in monitors, television
screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan,
Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing",
commonly referred to as "full color printing".
The combination of RGB light creates white, while the combination of CMYK inks creates
black. Therefore, it is physically impossible for the printing press to exactly reproduce colors as
we see them on our monitors.
Many programs have the capability to convert the layout/images from the RGB color space to
the CMYK color space. We request that you convert your colors from RGB to CMYK if your tools
allow you to. By doing it yourself, you have maximum control over the results. You may notice
a shift in color when converting from RGB to CMYK. If you do not like the appearance in CMYK, we
recommend that you make adjustments while working in CMYK (usually lightening). Generally,
you should specify CMYK color builds that look a little lighter than you want, since the dots of ink
"fatten up" on press, giving you more pigment on paper than you see on your monitor. Be
especially careful to keep background light if there is black or dark colored text over it, so that the
text remains readable.

How can I know what a particular CMYK color combination will look like?

To purchase a color guide with over 3,000 process colors with their CMYK screen percentages,
please visit:
Pantone:http://www.pantone.com/products/products.asp?idSubArea=0&idArea=70 or
CDW: http://www.cdw.com/shop/products/default.asp?EDC=212012

How do I check for proper imposition or backup?

"Imposition" and "backup" refer to how the front of a printed piece is oriented to the back. In the
case of a brochure, you normally turn it over right-to-left (like you turn the page of a book) in order to
have the back side read correctly -- not upside down. Seems simple, until you get to a postcard
where one side is laid out in landscape (horizontal) orientation, and the other side in portrait
(vertical) orientation. We use our best judgement when imposing a job, so that it backs up in the
most natural or normal manner. Some designs, however, contain both portrait and landscape
elements on both sides, making it difficult to make a clear call. When reviewing your proof online,
we will always post the front and the back in the orientation that they will print in relation to each
other. So, if page 2 appears upside down, that is how it will be printed on the back of page 1.
(Some people want it that way, so that the recipient of the piece must turn it over top-to-bottom
in order to read it correctly.) Be sure to print out a copy of your online proof, and attach the two
sides to each other to create a "mockup" or "dummy." This is especially important when a job
is folded.

How much bleed should I have for an envelope?

1/16 inch is the correct amount since it will wrap a little to the back of the envelope.

Do I need to impose my business cards 8-up or 10-up if they will be printed more than 1 to a
sheet?

No, send us a single layout of your job unimposed, we will handle any imposition needed on our
end.

How should I take pictures with my digital camera?

Digital cameras are wonderful tools that allow us to capture our images in many different ways.
The camera is designed to actually take three pictures; one in red, one in green and the other
in blue (similar to the way a projection TV works). It then combines the colors together and
saves the image onto the picture card. It is very important to make sure that the camera is set to
the highest quality setting possible. This means that if you can only save one image on the
picture card instead of 12, 64 or 128 images, then this is good! You want to create the best
quality picture that the camera can make. This will mean large file sizes and slow downloads
from the camera itself, but it will get you the best possible results from your camera.
Remember, images should be at 300dpi in their final size in the layout!
More often than not, we notice that images that come from digital cameras print are darker
than expected on the printing press. Check to see if you have a brightness option in your image
editing program to lighten the entire piece. If you have the opportunity to change the color
space from RGB (red, green, blue) to the printing press colors of CMYK (cyan, magenta,
yellow, black), then do so! It is always better to have you change the color space if you can,
than for us to do it. Remember, not all colors that you can see that are created by elements of
light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have
this capability with your software, do not worry about it, we will change it for you for free! Finally,
we recommend that you apply a little sharpening to the image. This will make the image a little
crisper and will print better on press.

How can I tell what resolution the image from my digital camera is?

Some digital cameras will let you know what the image resolution is, while others will tell you what
the pixel dimensions of your image are. If you know what the pixel dimensions of your images are
either from the camera itself or through the image editing software, you can do a little math to
determine the resolution, and the size you can print the image at for clear and crisp printing.
Simply write down the pixel dimensions of your image and divide those numbers by 300 if the
image does not include text . For example: An image without any text has a pixel dimension of
600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means
that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results.
If your image editing software does not tell you what the pixel dimensions are, but it does tell
you what the resolution is, then you know the maximum size you can use that image in your layout.
We recommend that images be at 300dpi in their final size in the layout and 400dpi if the
images include text. Please keep in mind that resolution and physical dimensions are in direct
proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size
in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to
your layout you can shrink it down in size (because the resolution will increase) but you will be limited
as to how far you can increase it in size.

Where can I get more information on file and image resolution?

Wikipedia Resolution page has a comprehensive explanation of resolution and tips on how to
properly prepare images to achieve the best quality printing.

Do you have templates to help me correctly design my project?

Templates are available for most of the products please email us.

How should I lay out a piece to comply with USPS mailing regulations? Do you
have postcard and brochure templates?

Yes, email us for templates.

Where can I get more information on file preparation?

Our technicians are always available to assist you during business hours. You can reach us by
email at info@OZO Print.com and by phone at 1-888-OZOPRINT.